Is your Business Management System certified?

Is your quality, health and safety or environmental management system certified?

Having a fully certified system can help attract potential customers. Many large organisations will only contract with companies that have gone through the ISO certification process.

Having an ISO certified management system demonstrates to potential customers that you have taken a systematic approach to running your business. It can help reduce the risk of working with your company.

The ‘big three’ management certifications are: quality, health and safety; and environment. Whether you chose to certify only one part, or you go for a fully integrated system, will largely depend on your company and its potential customers.

Quality Management ISO 9001

Having your Quality Management System certified to ISO 9001 will demonstrate that you have efficient processes in place for dealing with customers, quality assurance, demonstrating effective leadership, and continuous improvement.

Health and Safety ISO45001

A health and safety management system that meets the criteria for ISO 45001 demonstrates that you are able to identify risk and to management risk mitigations and controls. This is invaluable for potential customers because, if you reduce your risk, their risk of employing your company is reduced too.

Environmental Management ISO14001

Reducing impacts on the environment is an extremely important aspect of running a business in today’s market place. Certifying your management system to ISO `14001 demonstrates that you are taking a proactive approach to reducing your impact on the environment.

Our management consultants help you to achieve your goals

Our management consultants are Lead Auditors and are able to design and build a management system that meets your business needs, but also meets the criteria for ISO 9001, 14001 and 45001.

If you are interested in having your Business Management System certified, please contact us for a discussion.

Climate Change and COP26

November 2021 is an important step in the quest to protect our environment.

The COP summit will bring parties together to accelerate action towards the goals of the Paris Agreement and the UN Framework Convention on Climate Change (UNFCCC).

The UK is committed to working with all countries and joining forces with people on the frontline of climate change to inspire action ahead of COP26.

Scientists predicted that change would occur and that change is now very obvious. Loss of sea ice, accelerated sea levels rising and more intense heat waves are becoming common place.

Scientists are predicting that global temperatures will continue to rise for decades to come, largely because of greenhouse gases produced by human activity. The Intergovernmental Panel on Climate Change (IPCC), a group of international scientists, forecasts a temperature rise of up to 10 degrees Fahrenheit over the next century.

COP26 (Conference of the Parties) will be attended by countries that signed the UNFCCC. The 2021 meeting will be the 26th meeting since its conception.

The last COP was held in Madrid where each nation agreed to devise a plan to cut their carbon emissions by the next conference, in Glasgow. Presidents and Prime Ministers from around the will be reporting back on progress.

The UK will set in law a new climate target, which aims to cut emissions by 78% by 2035, compared to 1990 levels. These ambitious targets will help drive the UK towards net zero by 2050.

This latest target from the UK shows the world that the UK is serious about protecting the planet. New technologies are being funded by the UK Government, which is detailed in their Green Industrial Revolution plan.

Businesses should have a strategy

Companies large and small can get involved in the Green Revolution. Developing a Green Strategy can help businesses reduce costs and at the same time reduce emissions. Here are five strategic things businesses can do.

1. Develop a Climate Change Policy and Green Strategy, which includes measuring and analysing emissions and reducing energy consumption.

2. Reducing waste, whether it is the industrial waste of a large company or the paper waste of a small business.

3. Consider transportation costs and impacts, which can include employees getting to work, business travel and transportation costs of moving goods around.

4. Each company has a responsibility regarding its supply chain, choosing suppliers and contractors that have environmentally-friendly processes in place.

5. Educate employees to ensure they know the importance of green initiatives.

We can all play our part

We can all play our part in the Green Revolution. A business moving into a greener phase does not need to cost a lot. In fact, we have found that businesses who have embraced the five points above actually save money, through reduced operating costs.

If you would like more information about how your company can develop a green approach to business, please get in contact.

COP26 will be held in Scotland in 2021. Here is a beautiful video, featuring the wonderful natural environment of Scotland, set to a poignant sound track.

Failure to have risk assessments led to £1.2m fine

Risk assessment is one of the most important things an employer can do. Take our five-question test to see if you are compliant.

A waste recycling company was ordered to pay over £1 million after an employee received a fatal injury.

In 2016, a 22-year-old tripped and fell under the wheels of a refuse lorry and sustained fatal injuries.

Investigators found that a proper risk assessment had not been carried out and there was a failure in the level of supervision.

Enterprise Managed Services admitted breaching Section 3(1) of the Health and Safety at Work Act. The company was fined £1.2m and ordered to pay costs of over £60,000.

This tragic incident led to the death of a young man

HSE Inspector, Michelle Morrison, said: “This tragic incident led to the death of a young man, which could so easily have been avoided by simply carrying out a suitable and sufficient risk assessment and identifying where reversing could be avoided.”

Those in control of workplaces are responsible for identifying and implementing suitable methods of work to reduce or minimise risk. The process of risk assessment is so incredibly important.

Take our five-question test

Take our five-question test to see if you have ‘suitable and sufficient’ risk assessments in place.

1. Have you identified a list of work activities that might need a risk assessment?

2. Do you have a risk assessment register, which identifies the assessments you need to keep up-to-date?

3. Have you carried out a risk assessment for each activity mentioned above and does the risk assessment include a description of hazards and the controls that are needed to reduce the risk?

4. Have you communicated the findings of the risk assessments to your employees and to your contractors?

5. Do you keep the risk assessments up-to-date and amend them if there are changes to work activities or changes to legislation?

If you answered “yes” to all five question, you are in good shape. However, if you were not able to answer “yes” to any of the questions, your business could be at risk.

If you need advice about risk assessment, or any other aspect of health, safety, environment or wellbeing, please get in contact.

Get your FREE health and safety questionnaire

Have you ever wondered what shape your business is in regarding health, safety, environment and wellbeing?

We have developed a simple questionnaire that businesses can use to check how compliant they are. The 20 questions are simple to answer and will give business owners an idea of where they stand in relation to health and safety.

Send for your FREE questionnaire.

No jab, no job!

The COVID jab is definitely the way forward, and the way out of lockdown. But, it is starting to create a lot of tension in some sectors, particularly around the subject of employers enforcing the ‘jab’ on their employees. So, what is the legal situation?

Can employers force employees to get the jab?

In short, the answer is ‘no’. In the UK, medical treatment is not mandated, it is based on personal choice. We decide what happens to our bodies and we have the absolute right to refuse treatment, including the COVID vaccine.

In fact, if an employer were to ‘force’ an employee to take the jab, they would be committing a criminal offence.

However, it is not quite as straightforward as you might think!

What does health and safety law say?

Well, unfortunately, the law might hinder – but it might also help.

The starting point for every employer is a ‘risk assessment’. EVERY employer, regardless of the type of business, should have a ‘health risk assessment’, which considers the implications of the coronavirus on the individual and on the impact the infection might have on the business.

Each company will have a different outcome with their risk assessments. For example, a firm of office workers will almost certainly have a completely different risk assessment to a firm that sends employees into people’s homes. A construction company will have a different outcomes to a food processing plant.

The risk assessment is the starting point. The risk assessment should consider the potential of harm to employees and to the public and it should make a judgement on the control measures that might be needed to prevent harm. Control measures will differ from company to company.

UK health and safety law is not prescriptive; it does not mandate. For example, just because it is now humanly possible to vaccinate everyone, this does not mean that employers MUST vaccinate. The law is based on ‘risk and reward’ and it takes the potential to harm into account too. This is why risk assessment is so important, because it forms the basis of justification.

We can require employees to wear protective equipment, and we can require employees to attend training courses, but only if we can justify why PPE or the training is needed. This is the power of risk assessment, because it becomes our justification for the things we need employees to do.

Can a job offer be conditional on vaccination?

The answer here is ‘yes’, almost certainly. Last month, the Justice Secretary publicly backed this idea, stating that future contracts of employment could impose a requirement to have a vaccine. However, he stressed that any explicit requirement for new starts to have a vaccine MUST be justified. The justification comes in the form of a risk assessment.

So, any employer thinking about building the requirement for new starts to have a COVID vaccination into the job offer must think seriously about their justification, through the process of risk assessment.

But what about existing employees?

This is where the story gets a little more complicated. For an employer to mandate the vaccine, he would need to change the ‘contract of employment’ for each employee. This would involve consultation with the workforce and, again, justification through the process of risk assessment.

Any employee who is dismissed on the grounds of not being vaccinated could bring a tribunal case against the employer. Employees with more than two years service could raise an unfair dismissal claim. Remember, in the UK we do not mandate medical treatment, it is our choice whether or not to put this new substance into our bodies.

Employers need to adopt the following

All employers, regardless of sector or type of company, should adopt the following approach.

  1. Carry out a risk assessment and from the findings of that assessment, develop a COVID Protection Policy.
  2. The risk assessment and policy should identify the potential to cause harm and it should include reference to: PPE, hygiene measures, social-distancing, workplace bubbles, interaction with the public, transportation and working from home.
  3. Communicate the risk assessment and the policy to all employees and, where relevant, contractors and third party workers.
  4. Think about education of the workforce and how to communicate the benefits of taking the vaccine.
  5. Perhaps think about workplace champions; people who have the trust of the workforce, perhaps trade union or employee representatives, to help communicate the message to employees.
  6. Monitor Government guidance and update the risk assessment and policy regularly.

Keep your business safe and do not impinge human right

COVID will be with us for many months, and perhaps years to come. It is therefore important that employers have procedures and practices in place to help protect employees and also to help protect their business.

The last thing a company wants is to be in court defending a breach of human rights. By taking a proactive approach, through the process of risk assessment, education and training, employers can help protect their business and the people affected by their activities.

Home working is here to stay, so let’s do it safely

How can employers ensure they get the most from home working?

The COVID pandemic has definitely changed how people work, at least in the short-term. But for many small businesses, the ‘new normal’ might be their vision for the future.

Long after we have stopped talking about COVID, face-masks and social distancing, we may still be talking about home working. So, how can employers ensure that staff are safe, healthy and productive?

I have been advising my clients to adopt the five-step approach to home working.

STEP 1: Keep people safe and informed

I had a call last month from one of my clients, an owner of a small firm in Falkirk. One of her employees was making a cup of coffee at home and he spilled boiling water over his hand. He contacted his GP and was advised to pop over to the clinic, where a nurse had a look at his injury and bandaged up his hand.

The employee who was scolded contacted his local environmental health officer to complain about his employers ‘lack of safety’! The environmental health officer then contacted the business owner and asked for a copy of the firm’s Working at Home Policy.

Without going overboard, home workers should be given a Working at Home Policy. It should be a simple document that contains reference to the main hazards and risks associated with working at home. A health and safety inspector from the local authority is quite within their rights to request a copy of the policy.

STEP 2: Set goals and objectives

Goals help to motivate staff. Remote working can be a lonely existence and having goals and objectives to concentrate on can be hugely valuable.

Goals and objectives help motivate employees

It is really important that goals and objectives can be met. In fact, it is a good ideal to encourage employees to over-achieve, because this can be incredibly motivating.

Discuss goals and objectives with each employee and continually revise them as the weeks and months go past.

STEP 3: Keep communications open

For many, the office is more than just a place to work; it is a place to socialise, where people can chat about personal stuff as well as work-related topics. A recent survey carried out by a Scottish mental health charity found that most people surveyed about home working said they missed the opportunity to discuss personal things and that this was having a detrimental effect on their mental health.

Humans are social creatures, and we need to have the opportunity to interact with others. That is why it is essential for business leaders to maintain communications while working remotely.

The boss needs to speak fairly regularly with employees to find out what they are doing and how they are doing. There is no harm in challenging employees if you think they are taking too long to complete a task. Challenge them and ask why it is taking longer than usual. Of course, it might be that they are struggling with working remotely or with some other aspect of the job, or they might be struggling, like many, with their mental health.

Regular communication is key to working remotely. Something that works really well is the ‘twice per week call’; once formally and once for an informal catch-up. Most of our clients have a mid-week call to discuss transactional matters and a Friday call where they shoot-the-breeze for an hour. This can be done as a group and if facilitated well, it can provide just the right level of contact to keep people engaged, without feeling like being micro-managed.

STEP 4: Be fair but be firm

If an employer has set goals and objectives and an employee is not performing well enough, it needs to be sorted out. Provide support where necessary and trust them if they say their performance has temporarily dipped because of circumstances outside their control. However, be prepared to step in and challenge where it is needed. Just because people are working remotely doesn’t mean that disciplinary action cannot be taken.

Disciplinary action can be taken remotely

Just because we are working remotely doesn’t mean that disciplinary action cannot be taken

We facilitated a virtual disciplinary session last year for one of our clients. An employee was continually failing to meet their goals and they were coming up with all manner of excuses. Our client decided ‘enough was enough’ and asked for our help. To ensure the session was carried out in accordance with the law, we facilitated a virtual disciplinary session and the employee was given a formal written warning. Hopefully, things have settled down now.

STEP 5: Provide enough equipment

Back to health and safety again! Of all the questions that I have been asked over the last 12 months, by far the most popular is ‘what do I need to provide for home working’?

Well, as an absolute minimum, every employee should have a Working at Home Policy that details the main hazards, risks and controls, and where the expectations of the employer can be written down and communicated to employees.

Employers must provide basic equipment, such as a computer and monitor. But how about broadband, a desk, and a kettle that has been electrically tested?

Health and Safety law uses the concept of ‘control’ when determining what is reasonable. If an employer can control the working environment then they have to put in place precautions to prevent injury. However, as far as home working is concerned, an employer does not have total ‘control’ over most things – the kettle, for example. This is where the Working at Home Policy comes into play.

A Working at Home Policy is an essential part of remote working. The policy should be based on a Working at Home Risk Assessment and should contain information and guidance on maintaining a safe working environment.

Trust brings reward

Employers should always trust their teams. Trust brings motivation, commitment and enthusiasm. Home working is a great example of where trust is so important. However, even if you do trust your employees, it does no harm to have measures in place to ensure that everyone does as they are supposed to do.

Let us know if you need help with your Working at Home Policy.

Historical buildings don’t necessarily present a problem to fire safety

I had the absolute pleasure last week to carry out a fire risk assessment of a very old building in Aberdeenshire.

Lickleyhead Castle was constructed in the 1600s. The original estate was owned by Clan Leslie but it was sold to Patrick Duff of Craigston who extended the building in 1723.

In 1922, Don Guillermo de Landa y Escandon, the Governor of Mexico City, purchased the castle for his daughter Maria Luiz. Maria married a Leslie and her great granddaughter, Rose Leslie, lived at Lickleyhead as a child. Her father, Sebastian Leslie, inherited the castle but he had to sell the property in 2018 when ordered by the courts for failing to pay council tax.

Rose Leslie is an actress, rising to fame as Gwen Dawson in the ITV drama Downton Abbey and as Ygritte in the HBO series Game of Thrones.

The property was purchased by the Davies family, and it is their intention to turn the building into holiday accommodation. I must say, their approach to safety is second to none because they have spared no effort improving the premises, including upgrading fire safety precautions.

As you can imagine, Lickleyhead Castle is a complex structure, and it comes with challenges regarding fire safety. However, with a little bit of patience and by taking a pragmatic approach, we were able to agree on improvements.

Fire doors were interesting! None of the seven bedrooms have fire doors, hardly surprising given that the doors are hundreds of years old. The last thing anyone would want is to replace those historic stunning doors with modern fire doors. And why should they, because those doors are solid and would most likely hold back a fire much longer than FD60-rated doors.

Several of the doors in the castle had very ancient self-closing devices. I am not sure how old they were but they must be getting on for 80 years old. No need to replace those with modern self-closing devices, because they do the job just fine.

Emergency lighting and the fire alarm system needed upgrading but it was possible to keep the units discretely positioned. There were a few tweaks needed to improve general security but nothing that would present an issue.

I hope the Davies family enjoy their new business venture and I wish them all the success.

how cool would it be to rent the castle for a holiday and perhaps stay in the room where young Rose played as a child.